Can Triage Nurses Help Prevent 911 Overload?

Ogechi Ukachu, one of the registered nurses recently hired to help staff D.C.

One in four calls to the Washington, D.C., 911 line isn’t an emergency. The city now has triage nurses working with dispatchers to get callers with less urgent needs a same-day clinic visit instead.

(Image credit: Selena Simmons-Duffin/NPR)